Frequently asked questions

480-924-7957 Cell 480-694-0840 E-mail clean@larsonscarpetcare.com

Larson's Carpet Care
Truck mounted steam cleaning

Frequently Asked Questions

What is "Steam Cleaning"
Very simply, steam cleaning, or "hot water extraction" is a
process that utilizes hot water to rinse the carpet and a high
volume high power vacuum to remove the water and soil from
the carpet or floor. It is the most preferred method by 9 out of
ten rug mills. It removes more soil than any other process.

My friends said not to clean my new rug for as long as
possible because it will get dirty faster, it this true?
Not so! When performed correctly, cleaning your carpet
BEFORE it gets too soiled will extend the life of your carpet. As
a matter of fact, soils and oils left in your carpet do far more
damage than cleaning the carpet many times over. In days
gone by cleaners had to rely on soaps that would attract soil,
today's technology is far better. We do not rely on "soap", and
we rinse all cleaning residue during the process. The carpet is
"pre-sprayed" with a special cleaner and then rinsed clean.

Last time I had my carpets cleaned by another company
and it took days to dry, how long should it take?
Normally, 3 to eight hours. Sometimes a bit longer depending
on weather conditions and indoor air movement. Some
companies do not take the time to do the job right, or use faulty
equipment that is not powerful enough to remove the access
water. We take the necessary measures to ensure your carpet
dries as fast as possible, and do not over wet the carpet.

I have a Stainmaster carpet, can you clean this?
We are IICRC certified and use equipment and chemicals that
comply with the warranty on your carpet. Today's carpets have
special protectors that must be handled with care. We Know
how to clean these special carpets to maintain your warranty.
Beware of cleaners who do not use the proper chemicals who
may void your warranty and remove the protectors!

Can you get out all of the "stains"?
I would love to try! Some spills and spots may actually change
the color of your carpet, therefore becoming a stain. Urine can
stain the carpet almost immediately, and in many cases become
permanent. Beverages with food coloring will dye the fibers, and
oil over time will oxidize and stain. While most stains are
permanent, others may come out with a specialized process.
We do not charge extra for spots and some stains, but others
that require this specialized process may cost more. We do an
inspection before beginning any work and inform you of any
possible problems that we can foresee.

What do I need to do to prepare for the cleaning?
We ask that you remove any items that you wish to have
cleaned under. We are not a moving company and our
insurance does not cover losses incurred while moving furniture.
With that being said, we are not lazy and will help with a few
items if necessary. Also, items of sentimental or monetary value
should be removed from surrounding walls or areas that we may
come in contact with. We take great pride in being careful and
respectful of your home, but taking chances is unnecessary.
Also, please vacuum thoroughly before we arrive. Secure pets
so that there is no risk of them running out the door or walking
on freshly cleaned carpet!

What should I do after the carpet has been cleaned?
Your carpet will be slightly damp for several hours. During this
time limit any traffic on the carpet, and wear socks or clean
house slippers. We can supply you with booties as well. No
furniture should be moved until the carpet is completely dry. No
vacuuming is necessary, but you may do so if you like once the
carpet has dried. Then vacuum at least once per week or as
usual. Any furniture that we moved during the cleaning process
will have plastic tabs or blocks under the feet, we ask that you
leave these for at least 24 hours, more if necessary.

Should I apply protector to my carpet? Does it really work?
I highly recommend applying protector to the carpet once it has
been cleaned. We use Dupont Teflon Advanced protector. It
will repel water, oil and dry soil, which will prolong the life of your
carpet while making it more resistant to stains and spots. We
apply the protector after cleaning with a sprayer that is
dedicated to just protector. It does work or I would not sell it.
After all, my name is on the company! Many carpets are treated
with this technology at the factory, and it is suggested that you
have it re-applied after cleaning. Stainmaster and some other
carpets are also treated with "acid dye resistors" at the factory.
This is different than protectors and will not come off during the
cleaning process provided the carpets are cleaned properly.

Have another question you don't see answered
here? Help us build this list! Contact us with your
questions and suggestions and we will be happy
to help. We are here to educate our clients about
the maintenance and purchasing of floors. My
goal is to dispel at least one myth a day. We are
not just cleaners, we are professionals.

Tile and Grout cleaning | Carpet Cleaning | Contact Us |
About Us

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Unprotected

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Free bottle
of
professional
spot
remover
with every
cleaning

We are IICRC certified in
carpet cleaning and carpet
repair and re-installation.

We're the
"myth busters"
of carpet
cleaning.

We have a perfect record!

No shoes on the carpet!

Is it true that going bare-foot will leave oils in the carpet?
Yes, BUT shoes do far more damage than bare feet. Shoes
bring in whatever the cat didn't, along with oils from the street
and particulate soil. Taking off your shoes when coming into
your home is probably the easiest and best way to prolong the
life of your carpet. It is also better to wear socks than go bare
footed. Come on guys, you can take off your shoes!

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Find out what method of
carpet cleaning is
recommended by the largest
carpet manufacturer.
Click here

Helpful tools in choosing a
carpet from the CRI.
click here